Insured’s Duties in the Event of Loss
Initial steps to handle a claim situation that may be covered under your policy:
Report immediately to the authorities (Law Enforcement Department/ NTSB/ FAA/Medical Emergency Services…) as it may be appropriate.
Contact us immediately (24 hours a day 7 days a week) at (305) 968-
Email: [email protected] / firstname.lastname@example.org
Give Notice as soon as practicable to the insurance company, and also, in the event of theft, robbery, or pilferage, to the police. All notices must be in writing!
Take pictures of the scene, surroundings and circumstances. If there are witnesses, please obtain their contact information. Document every detail of your claim!
Ensure that all documents are in order: medical certificates, pilot licenses, inspections, logbook, certificate of insurance, etc.
Before making any statements (oral or in writing), consult with the Insurance Company for legal guidance. Do not admit any liability! Avoid making statements to the Media!!
Do not sign any document unless reviewed and agreed by the Insurance Company’s adjuster.
File a sworn Proof of Loss with the insurance company within 10 days. It must include the place, time, and presumed cause of the accident; the current value; list of occupants, or passengers, medical reports, logbook, first actions taken, etc.
Protect the aircraft from further loss or damage.
Protect any subrogation rights against third parties that may be legally liable for causing the accident or incident.
Cooperate with the investigation and the insurance company’s claim adjuster to ensure a prompt and proper settlement.
Seek the Insurance Company Adjuster’s written consent before making any payment, offering a reward or negotiating any settlement!
In addition to giving notice as soon as practicable, if a claim is made or suit is brought against you, please immediately forward to the insurance company every demand, notice, summons, or other process received by you or your representatives.